Privacy Policy | Taletrove

Privacy Policy

Effective Date: 25th February 2025
Last Updated: 2nd May 2025


1. Introduction
Taletrove (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services, including contributions of stories, messages, and photos.


2. Information We Collect
We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing details, and home or delivery address.

  • Submitted Content: Messages, stories, and photos submitted by contributors via WhatsApp, text message, or email.

  • Technical Data: IP address, browser type, device information, and usage data when you visit our website.

  • Cookies and Tracking Technologies: We use cookies to enhance user experience and analyze site usage. You may manage your cookie preferences through your browser settings.


3. How We Receive and Process Content
Users and contributors may send photos and messages via WhatsApp, text message, or email. Once received, all content is uploaded securely to the user’s private section on our website. It is stored using an encrypted platform with access restricted to a small internal team. We do not use, share, or repurpose submitted content for marketing or other purposes without your explicit consent.


4. How We Use Your Information
We process your information to:

  • Provide and manage your subscription, including processing payments

  • Compile and deliver printed and digital newsletters

  • Offer customer support and respond to inquiries

  • Improve our website and services

  • Comply with legal obligations

Legal Bases for Processing:
We rely on your consent, our contractual obligations, legal requirements, and our legitimate interests as lawful bases for processing your data under UK GDPR.


5. Data Retention & Deletion
We retain personal and submitted content only as long as necessary to provide our services.

Automatic Deletion Policy:

  • WhatsApp, text, and email submissions are automatically deleted 60 days after receipt

  • Content uploaded to a user’s private website section is retained until cancellation of their subscription

After cancellation:

  • Individual photos and messages are deleted 100 days later

  • Completed newsletter PDFs are retained securely unless deletion is specifically requested

 

You may request deletion of your personal data or content at any time.


6. How We Share Your Information
We do not sell your data. We may share information with:

  • Service Providers (e.g., for payment processing, printing, or delivery) under strict confidentiality agreements

  • Legal Authorities if required by law or necessary to protect our rights


7. Security Measures
We employ multiple layers of data protection:

  • End-to-end encryption for data storage

  • Limited access to personal content by a small internal team

  • Secure transmission and processing platforms

While we take every reasonable measure to protect your data, no system is 100% secure. We advise users to exercise caution when sharing sensitive information.


8. Your Rights
You have the right to:

  • Access, update, or delete your personal data

  • Request a downloadable copy of your content

  • Opt out of marketing communications

  • Instruct us to delete completed newsletters or stored content

To exercise these rights, contact us at: sam@taletrove.co.uk


9. International Data Transfers
If any third-party services store data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent protections.


10. Third-Party Links
Our website may include links to external sites. We are not responsible for their privacy practices and encourage users to read their privacy policies before submitting any personal data.


11. Changes to This Policy
We may update this Privacy Policy from time to time. Revisions will be posted on our website with an updated effective date. Continued use of our services indicates acceptance of the latest version.


12. Contact Us
For questions or requests related to this policy:
📧 Email: sam@taletrove.co.uk
📞 Phone: +44 7350 719103
💬 WhatsApp: +44 7350 719103

 


By using our services, you agree to the terms outlined in this Privacy Policy.