What is Taletrove?
Taletrove is a monthly printed family newsletter that brings together stories, messages, and photos from your family and sends them to a loved one by post — ideal for relatives who aren’t online.

How does it work?
Family members send in photos and updates via WhatsApp, email, or text. Taletrove compiles them into a professionally designed A5 newsletter, which is printed and posted each month. A digital version is shared with contributors too.

Do I need to download an app?
No. There’s no app required — just send your updates via WhatsApp, email or text.

Can I include captions or messages with the photos I send?
Yes! You can include messages or short captions to add a personal touch to each photo.

Who can send in content?
Any approved family or friends. The main account holder manages contributors. While there’s no hard limit, we recommend keeping the group manageable for simplicity.

Can I edit or remove a submission?
Yes. The main account holder can make edits or remove content up until the submission deadline.

Is there a limit to how many photos and messages I can send?
Yes — up to 40 combined items per month. We’ll let you know if you’re nearing the limit.

Can newsletters be sent to care homes or assisted living facilities?
Absolutely. Taletrove can deliver to any UK postal address, including care homes and retirement settings.

Will I receive a digital copy of the newsletter?
Yes. A PDF version is emailed to contributors and also stored in your Taletrove account.

Can I access past newsletters online?
Yes. You’ll find an archive of your newsletters in your account for easy access and sharing.

What if I forget to send something in?
We send gentle reminders each week to help keep things on track.

Can I preview the newsletter before it’s printed?
Yes. The main account holder receives a preview to review before printing.

How much does it cost?
£7/month or £60/year. The first month is only £3.50.

How do I pay?
Payments are made securely via credit/debit card or PayPal through our website.

Can I switch between monthly and annual plans?
Yes — you can change your plan at any time in your account settings.

Can I cancel anytime?
Yes, through the Taletrove portal. Your subscription stays active until your current billing period ends.

Can I get a refund?
We’re happy to offer a refund any time before your newsletter goes to print. Once your monthly newsletter has been printed, we’re unable to process a refund for that month.  

How does billing work?
You’re charged on the same day each month (or year) based on when you first sign up.
Sign Up before the 20th → First newsletter sent on the 29th of that month.
Sign Up on/after the 20th → First newsletter sent on the 29th of the following month.

What happens if a payment fails?
We’ll notify you and attempt to process it again. If it remains unpaid, your subscription may be paused.

Is there a referral program?
We’re working on this — stay tuned!

When will my first newsletter arrive?
Newsletters are printed and posted on the 28th of each month via Royal Mail. Delivery usually takes 1–3 working days.

Where is the newsletter printed?
In the UK, using 150GSM high-quality paper.

Can I change the delivery address?
Yes — update it anytime via your online account.

Can I change the recipient?
Yes. You can update the recipient’s name and details in your account.

Do you offer Taletrove for care homes?
Yes — we offer tailored services and group pricing for care homes and social care providers. Contact us to learn more.

What do you do with my data?
Your content is kept secure and never sold. Messages sent via WhatsApp, email or text are deleted after 60 days. Content uploaded to our site is retained until cancellation. After cancellation, individual images are deleted after 100 days. Completed newsletters are archived for your access. For full details, see our Privacy Policy on our website.

Can I contact you?
Absolutely!
📧 sam@taletrove.co.uk
📞 / 💬 +44 7350 719103 (Call or WhatsApp)